Shipping and returns

FC Hampton do not hold shop stock (unless stated on the product) and all items are ordered from our supplier every two weeks.  There is currently up to a 5 week lead time for receiving your items as each item is made to order with custom printing.

 

Your right to cancel

If you have placed an order and we have not ordered your goods from our supplier we will issue an immediate refund. Notice of a cancellation notice must be made in written form via our email address media@fchampton.co.uk.

 

Cancellation process

If you have placed an order and we have not ordered your items with our supplier will issue an immediate refund. Notice of a cancellation notice must be made in written form via our email address media@fchampton.co.uk

 

Your privacy

We are committed to protecting your privacy. We do not pass on your address or personal details to any 3rd party company, person or persons.

Email addresses are used to send you confirmation of orders, as well as status updates on orders you have placed with us that are yet to be completed.

Order records are saved on our secure database. We store your address, email address, telephone number and the products contained in the order so that in the unlikely event of there being a problem, we can contact you to resolve it as efficiently as possible. If you create an account with FC Hampton you can view a full history of all your orders placed with us at any time.

No credit card / debit card details are stored on our servers or database.

All payments over our website are securely encrypted so all transactions are dealt with efficiently and safely.

 

Website security

All credit card / debit card details are securely encrypted using the latest 256 bit encryption and processed via Paypal.

No customer credit / debit card details are stored on our servers or database.

 

Account information

FC Hampton offers the option of creating a customer account. This is a straight forward process and allows you to view your past orders.  You can login into your account any time to view or edit your orders. You can cancel your account at any time.

 

Further Information

If you haven’t found an answer to your particular question on this page, please email us at media@fchampton.co.uk and we will be more than happy to help.